Outsourcing IT

Engineer flexibility across the entire value chain by sourcing a multi-faceted and innovation-rich IT department.

Sourcing-out your it enables agility, depth of scope and freeing-up in-house resources

IT outsourcing services is a source of empowerment for SMBs as you can focus on core business activities, drive bottom line growth, and optimize results without the heavy costs of staff augmentation. Chart a path to divergent thinking, resources and specialists.

By managing your IT requirements, we will leverage your technology investments to do more for less and enable you to stay ahead of the information curve. Businesses gain the leading edge by partnering with us because we allocate resources to perfecting our expertise, as we invest in cutting-edge R&D and next generation technologies. Delivering the leading edge, our discoveries and breakthrough findings are then shared with your business.

We will transfer our knowledge to you, which will re-energize your business with new perspectives and out-of-the-box ideas that will aid strategies of expansion and bring about peak performance. To show its effectiveness, we deliver measurable results as we provide performance scorecards and in-depth reporting on progresses made.

Focus on your core business, while we take care of your IT. We are locally-based.

A strategic partnership is best done in a collaborative ecosystem that is in-line with the customer’s evolving needs. At Fidelity IT Solutions, we advise organizations on how best to invest in the empowering and enabling capacity of information technology to meet their business objectives, and go beyond merely spelling-out recommendations.

We combine business and technical expertise, innovative solutions for a volatile business landscape and have the capacity and know-how to implement what we say we are going to do. By synthesizing these key elements, we design solutions that are specially geared for small to medium sized businesses (SMBs), and help businesses reach benchmarks in a prompt, fluid and cost-effective manner.

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    Ensuring sourcing strategy aligns with business objectives. Focusing on benefits realization. Establishing the scope. Preparing the business outsource model. Agreeing the sponsorship and building the team.

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    Creating the baseline. Understanding the market. Evaluating the options for commercial feasibility. Evaluating the risks. Developing the optimum business model and establish the business cases.

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    Developing the detailed business model. Structuring the arrangement with own third party resources. Planning for transaction. Establishing the governance.

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    Build and Optimize


    Realizing the improvement. Evaluating benefit and value realization. Focus on optimization. Identifying the opportunities. Building the improvement plan. Implementing the transition.

IT Consulting Services

Deliver On A Transformative And Value-added Agenda By Outsourcing It

  • Expertise for Complex Tasks

    We have deep expertise across all deliver models, from next-generation technologies like cloud and virtualization to traditional facets of IT that drive strategic growth.

  • Proactive Approach

    Underscoring this is integrating a problem prevention and continuous improvement policy that will ensure that all critical points of workflow are safeguarded and optimized.

  • Business-Aligned Roadmap

    Our consistent service delivery methods are built on a unified process that is scripted and employs systemized repetition for best-results. We ensure continuity and integrity.

  • Performance-Measured SLAs

    Seeking to balance and check-off the scorecard, we track the performances of servers, dispatchers and systems to ensure that thresholds are met and that they fall within our expected ranges.

  • Path to Innovation

    Our proprietary insights and experiences can provide a window into future technological shifts and can give you value-added foresight via our R&D. We invest so you don’t have to.

  • Strong Partnership

    IT is dynamic. The constant changes mean you do not need ballooning costs and other uncontrollable variables to complicate your partnership. At every step, we have you.

Stop wasting time and money on technology. Let’s get started

Delivering value-added IT services by focusing on 3 key areas

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    We leverage IT to enable people and processes to work in an optimal manner. With deep technical expertise, we deploy the right IT specialists and applications.

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    With a reinvented approach, we stay agile and flexible by delivering smart workflow, automation and emerging technologies. We help you grow and evolve.

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    We combine our deep business and technical expertise with that of our clients to promote collaboration, shared and separate competencies and winning strategies.

The cost of discontinuity

IT reshapes the way companies do business and affects all facets of their business operations. So if it is disrupted, it affects your bottom line. Some continuity issues could take your company offline for days, but even minutes of downtime can prove costly. These are performance metrics to measure the efficacy of managed service providers.

▪ Speed at which system responds.

▪ Likelihood your data can be lost.

Load balancing
▪ When elasticity factors-in.

▪ How resources branch-out & grow.

▪ System availability levels.

▪ Performance as workload spikes.

Response Times
▪ How fast we respond to requests.

▪ Response times to load changes.

▪ Requests handled without humans.


ROI in a three-year span in core areas


reduction in unscheduled downtime


reduction in IT infrastructure cost