Managed IT Services

Proliferating self-healing IT systems that are rapidly scaled, deployed and managed by us.

Sourcing-out your it enables agility, depth of scope and freeing-up in-house resources

Many companies are realizing that outsourcing IT is the best way to leverage proficiencies in technology, streamline workflow and lower IT overhead. Let us draw-up the perfect service level agreement to manage your IT needs.

Fidelity IT Solutions is a Toronto-based managed IT services provider that provides the most agile, flexible computing solutions that drive revenue. We procure a smart environment that will boost network speeds (ultra-low latency networks), quality and performance, and provide front-line, help desk support for end-users. A direct channel to our professional IT team will help remove complexities and boost productivity.

We provide tailor-made solutions that are designed to support a growing small business. We help build and manage IT ecosystems while helping grow revenue streams and lower costs through innovative service delivery models. Managed IT services enable a small or midmarket business to delegate time-consuming and technical-specific tasks to accomplished professionals, who provide innovative, flexible and out of the box solutions.

Deliver on a transformative and value-added agenda by outsourcing it

In today’s landscape, the IT function is counted-on to align with business goals and handle more demand for growing complexities. Smart companies that want to reduce infrastructure costs and free up IT resources know that outsourcing is the best way to get the services you need to expand. IT service providers are expected to adopt technology innovation, manage complexity, ensure availability and deliver leading-edge skills. Most CEO’s believe that technology is the single most external force for their business-aligned solutions. Leveraging value-added managed IT service providers allows companies to get the most out of technology while receiving optimal ROI.

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    Quickly Adapt to Market

    Become more agile with flexible delivery service models that will ensure the modular services align with business objectives. We manage technical compliance requirements with our expertise and support.

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    Industry Best-Practices

    R&D is expensive and we fully take-on all associated costs with cutting-edge ventures. We have a rich portfolio and ensure that R&D costs do not spillover or trickle-down to our customers.

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    Proactive Approach

    Engrained in our DNA is a proactive urgency that prevents problems and looks for focused improvement with sophisticated back-end technology and first rate client-side help desk support.

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    Knowledge Base

    Consistent IT service delivery is built on consistent processes that are prototyped and repeated-to-perfection in diverse environments. We document, archive and share knowledge-intensive resources.

IT Consulting Services

Deliver On A Transformative And Value-added Agenda By Outsourcing It

  • Expertise for Complex Tasks

    We have deep expertise across all deliver models, from next-generation technologies like cloud and virtualization to traditional facets of IT that drive strategic growth.

  • Proactive Approach

    Underscoring this is integrating a problem prevention and continuous improvement policy that will ensure that all critical points of workflow are safeguarded and optimized.

  • Business-Aligned Roadmap

    Our consistent service delivery methods are built on a unified process that is scripted and employs systemized repetition for best-results. We ensure continuity and integrity.

  • Performance-Measured SLAs

    Seeking to balance and check-off the scorecard, we track the performances of servers, dispatchers and systems to ensure that thresholds are met and that they fall within our expected ranges.

  • Path to Innovation

    Our proprietary insights and experiences can provide a window into future technological shifts and can give you value-added foresight via our R&D. We invest so you don’t have to.

  • Strong Partnership

    IT is dynamic. The constant changes mean you do not need ballooning costs and other uncontrollable variables to complicate your partnership. At every step, we have you.

Stop wasting time and money on technology. Let’s get started

Delivering value-added IT services by focusing on 3 key areas

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    Technology

    We leverage IT to enable people and processes to work in an optimal manner. With deep technical expertise, we deploy the right IT specialists and applications.

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    Process

    With a reinvented approach, we stay agile and flexible by delivering smart workflow, automation and emerging technologies. We help you grow and evolve.

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    People

    We combine our deep business and technical expertise with that of our clients to promote collaboration, shared and separate competencies and winning strategies.

The cost of discontinuity

IT reshapes the way companies do business and affects all facets of their business operations. So if it is disrupted, it affects your bottom line. Some continuity issues could take your company offline for days, but even minutes of downtime can prove costly. These are performance metrics to measure the efficacy of managed service providers.

Throughput
▪ Speed at which system responds.

Durability
▪ Likelihood your data can be lost.

Load balancing
▪ When elasticity factors-in.

Elasticity
▪ How resources branch-out & grow.

Reliability
▪ System availability levels.

Linearity
▪ Performance as workload spikes.

Response Times
▪ How fast we respond to requests.

Agility
▪ Response times to load changes.

Automation
▪ Requests handled without humans.

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ROI in a three-year span in core areas

0%

reduction in unscheduled downtime

0%

reduction in IT infrastructure cost