IT Help Desk

Centralize all tech support, reduce costs and give your business a single-point of accountability.

Enabled. Enriched. Enlightened.

Proactive it help desk support for your day-to-day it ecosystem and projects

Drive transformational changes in the client servicing ecosphere and helpdesk management by making the environment more responsive, mobile and flexible. Fidelity IT Solutions leverages an end-to-end, multichannel support solution, without capital-intensive investments into skilled labour and costly infrastructure for ongoing management. From onsite support, self-servicing to remote support, our enterprise-wide support apparatus results in increased process efficiency and front-line productivity at reduced costs.

We deliver one-call resolution and enhance customer experience with by providing channelways to diverse IT help desk support pipelines. Organizations are looking for knowledgeable and caring help desk staff to resolve their day-to-day IT issues and give them rapid response. Our highly-skilled and reputed support staff can be integrated into any operational environment. Let us help meet your technology challenges. Our team of dedicated professionals understand the unique customer configurations and IT requirements, and we provide a value-driven customer experience that will help you navigate through the competitive marketplace.

Through a service level agreement, we set the framework that will set guarantees, that include increased responsiveness, customized support tiers, downtime prevention, and year-round 24/7 technical support. Our technical support responses are quick, prompt and meet your satisfaction as we are able to troubleshoot clients’ computer systems immediately. What will your next IT downtime cost you?

Proactive IT help desk support for your day-to-day it ecosystem and projects.

In today’s business, everything computes. That is why you need the right level of support to help optimize the technology that you are using. New business challenges demand a support team that smartly manages and maximizes IT resources. To ensure that operational continuity and life-cycle management needs are met, we provide a support continuum that is designed to optimize your day-to-day productivity levels. We provide a preventative, anticipatory and proactive IT solution.

  • bank-notes-2448_bd66c927-7837-4dbf-bc25-d49656dfe619

    Real-Time Monitoring

    Advanced reporting, rapid remote remediation
    With integrated intelligent monitoring systems, we receive real-time alerts and status updates that give us powerful insights into your data in motion. Interactive dashboards generate and showcase valuable information to our frontline staff, who identify, analyze and respond to hidden problems before they come to the forefront.

  • bank-cards-2445_a1e87fce-3f73-4202-9204-4ad23d9ce522

    Network Monitoring

    Ensure availability. Unified control of end-to-end network
    A consolidated network monitoring system, which merges all of your heterogeneous network devices, under one single reporting and monitoring platform will track performance, trends, and collect data. The monitoring platform is optimized for fault prevention and capacity planning.

  • coins-2452_3800c0d7-bb74-4470-909a-e107b62b50e6

    Application Monitoring

    Dynamic thresholding to improve incident avoidance
    We holistically monitor business-critical software and policies to ensure that your day-to-day business operations are running at optimal levels and available for the end-user. Delivering metrics in real time, your enterprise-wide needs are met with our easy-to-deploy monitoring software that will turn your data into insight.

  • pos-terminal-2470_861790a4-85dc-4da4-b645-64e5b80247d5

    Server Monitoring

    Automate monitoring of onsite and offsite servers and OS
    We deliver a far-reaching monitoring system that enables you to view key performance metrics across any number of operation systems. Our interactive dashboard empowers us to manage multiple operation systems in host and distributed environments, and help us respond appropriately.

IT Help Desk Services

Locating And Remediating Outages And Bottlenecks That Threaten Business-critical Applications

  • Remote Assistance

    We securely access your desktop & systems from remote locations to diagnose, troubleshoot and debug. We speed up collection of data and problem determination and resolve.

  • Ticketing

    Our support portal is a powerful feature that enables you to report issues. We make inroads into the day-to-day IT status of our customers and open up a channel of dialogue. Easy to navigate.

  • Point-of-Contact

    We leverage a single point of contact relationship to enable familiarity, comfort, and streamlined expertise that will keep your costs at bay and improve quality of service.

  • Training Program

    Accelerate your staff’s learning curve with our training program. Our innovative delivery methods will help build-up and strengthen the skills portfolio of your staff. We make technical training simple.

  • Rapid Response

    Through increased service levels, our support specialists quickly respond to workload and mission-critical demands to ensure high productivity. We esclate to higher support tiers for management.

  • Consistency

    A consistent end-user customer experience from multi-located, same-city delivery centers. With high service quality, we support multi-industry platforms with quick-thinking resolutions.

Stop wasting time and money on technology. Let’s get started

Delivering value-added IT services by focusing on 3 key areas

  • refresh-database-1856_a6704a77-603a-45b0-925d-41498e0fb1aa


    We leverage IT to enable people and processes to work in an optimal manner. With deep technical expertise, we deploy the right IT specialists and applications.

  • radar-signal-727_b1dcc914-3ee5-449c-941e-d4684ee50ba3


    With a reinvented approach, we stay agile and flexible by delivering smart workflow, automation and emerging technologies. We help you grow and evolve.

  • handshake-2819_4c48473b-74a8-4575-890d-e1824695a74c


    We combine our deep business and technical expertise with that of our clients to promote collaboration, shared and separate competencies and winning strategies.

The cost of discontinuity

IT reshapes the way companies do business and affects all facets of their business operations. So if it is disrupted, it affects your bottom line. Some continuity issues could take your company offline for days, but even minutes of downtime can prove costly.


of IT budgets are spent on operations and maintenance


experience downtime that lasts between minutes to over a week


fall behind schedule when deploying new IT capabilities