Managed IT Services

Proliferating self-healing IT systems that are rapidly scaled, deployed and managed by us.

Managed IT Services

Managed Service Provider

Many companies are realizing that outsourcing IT is the best way to leverage proficiencies in technology, streamline workflow and lower IT overhead. Let us draw-up the perfect service level agreement to manage your IT needs.

Fidelity IT Solutions is a Toronto-based managed IT services provider that provides the most agile, flexible computing solutions that drive revenue. We procure a smart environment that will boost network speeds (ultra-low latency networks), quality and performance, and provide front-line, help desk support for end-users. A direct channel to our professional IT team will help remove complexities and boost productivity.

We provide tailor-made solutions that are designed to support a growing small business. We help build and manage IT ecosystems while helping grow revenue streams and lower costs through innovative service delivery models. Managed IT services enable a small or midmarket business to delegate time-consuming and technical-specific tasks to accomplished professionals, who provide innovative, flexible and out of the box solutions.

Get in touch to Learn More

Do you need proactive and responsive IT management? Call 647.693.9124 or email. With a comprehensive portfolio of service deliveries, we support and deliver proprietary technologies, IT ecosystems, e-management services and serve multiple vertical markets across a network of small-to-medium-sized business. Become smarter, faster with us.

Sourcing-out your IT enables agility, depth of scope and freeing-up in-house resources

In today’s landscape, the IT function is counted-on to align with business goals and handle more demand for growing complexities. Smart companies that want to reduce infrastructure costs and free up IT resources know that outsourcing is the best way to get the services you need to expand. IT service providers are expected to adopt technology innovation, manage complexity, ensure availability and deliver leading-edge skills. Most CEO’s believe that technology is the single most external force for their business-aligned solutions. Leveraging value-added managed IT service providers allows companies to get the most out of technology while receiving optimal ROI.

Most small business and medium-sized enterprises try to tap-into different sources to address their demands and take advantage of emerging technologies that will give them the edge. However, integrating these new technologies, managing IT complexities and juggling multiple service-provider relationships can boggle-down any business. Over 65 percent of CIOs, who are aiming to strategically grow, are looking at acquiring skills and expertise outside their own office walls. They know that sourcing-out to cut costs, boost efficiencies and spearhead innovation is the only way to remain competitive. If you are looking to evolve and trying to centralize your problem-resolution mechanism, look to Fidelity IT Solutions for help.

We integrate disparate technologies to bolster your current IT environment of small business and medium-sized enterprises and make it secure and enable game-changing transformation.

To maintain high service levels in a managed IT services environment, it is critical that security tools, IT policies, level of resiliency and performance metrics are spelled-out and discerned. We help finely balance your performance and service level requirements with outcomes, economics and accountability in mind and ensure your system peaks in the right places.

Experienced Fidelity IT professionals and technology experts will deploy and procure the right mix of delivery models that line-up with your business goals. Anchored on resolving issues as they arise, we will help chart a path for managed service adoption that will propel you past business challenges. We will pioneer a customized roadmap that will be designed and blueprinted to chalk-up your ascendancy as an industry-leader. Our IT department services will strengthen your technology footprint at a cost that SMBs can handle.

Why outsource your IT
Small to medium sized business are looking to outsource IT department to strengthen their quality of service, risk-free returns and improve cost-to-revenue ratio. Understanding how managed service providers deliver value offers multiple points of competitive advantage. Fidelity IT provides a platform for building a business case for managed IT services providers over having in-house IT department.

Receive a free CONSULTATION on how we can manage your information technology, so you can focus on the core competencies of your small business. From IT Consulting to converged networking to helpdesk support, we holistically integrate systems and put the right technology and people behind it.

Case for MSP over In-House IT
Quickly Adapt to Market

  • Become more agile with flexible delivery service models that will ensure the modular services align with business objectives. We manage technical compliance requirements with our expertise and support.

Industry Best-Practices

  • R&D is expensive and we fully take-on all associated costs with cutting-edge ventures. We have a rich portfolio and ensure that R&D costs do not spillover or trickle-down to our customers.

Proactive Approach

  • Engrained in our DNA is a proactive urgency that prevents problems and looks for focused improvement with sophisticated back-end technology and first rate client-side help desk support.

Knowledge Base

  • Consistent IT service delivery is built on consistent processes that are prototyped and repeated-to-perfection in diverse environments. We document, archive and share knowledge-intensive resources.

Skyrocketing Service Delivery

  • Our framework is engineered and designed to guide our customers step-by-step through a myriad of considerations involved in transforming IT infrastructure, empowering them through best-case options that will result in skyrocketing uptime and various growth trajectories.

Deliver on a transformative and value-added agenda by outsourcing IT

Expertise for Complex Tasks
Enable higher and diverse level of resource utilization

As a baseline, our technicians can solve issues quickly and with less risk. We have deep expertise across all deliver models, from next-generation technologies like cloud and virtualization to traditional facets of IT that drive strategic growth. Through our multi-sourcing strategy, we meet your individual small business and medium-sized enterprise needs. We leverage multiple solution streams from cross-platform integration, virtualization and other middleware applications that make the day-to-day easier, faster and less stressful. In a fast-changing landscape, our reliability, comprehensive skillset and scalability is what makes us stand-out amongst the IT service providers.

Business-Aligned Roadmap
Expertise for mission-critical workloads and goals

Aligning your IT infrastructure with best-practices and next-generation IT management strategies is business-critical. We employ best practices in managing your IT resources which encompasses problem incident, configuration across multiple platforms for optimization, performance management and an active mechanized reporting system that dualistically serves both workflow and business operations. Our ability to expertly manage and span our operations across multiple platforms, empowers our customers.

Procuring and deploying this transition to this newly-consolidated IT management regime will be executed rapidly and will have measureable impact on your efficiency and profitability. Our consistent service delivery methods are built on a unified process that is scripted and employs systemized repetition for best-results. We will unify your heterogeneous environment and have all your resources working for the same end-goal.

Proactive Approach
Going beyond device management and monitoring

We take a proactive and technology-based approach to IT services. Underscoring this is integrating a problem prevention and continuous improvement policy that will ensure that all critical points of workflow are safeguarded and optimized. We rely on sophisticated technologies like advanced analytics which can drive incident prevention through analysis. We key-in on failure patterns across platforms and processes and provide the customer with transparency and visibility into areas of improvement. We implement back-end technologies that provide automated workloads, prioritization, incident escalation and sophisticated alert mechanisms.

Performance-Measured SLAs
Set and reach benchmarks with optimal service levels

Strongly ingrained in our strategic partnerships with you are clearly-defined service levels that underline our commitment to meeting performance metrics. Seeking to balance and check-off the scorecard, we track the performances of servers, dispatchers and systems to ensure that thresholds are met and that they fall within our expected ranges. We have an auditing mechanism to monitor the service levels and SLAs are mutually beneficial in that they enable innovation, improve service delivery and reduce costs.

As a managed service provider, SLAs go in-depth and answer questions like data location, maintenance objectives and responsibilities, security of sensitive data, regulatory compliances, data encryption, business level objectives, and responsibilities of both parties and spells-out protocols. Beyond managing systems and machines, the most important facet of an SLA is the communication and human interaction: when you need us, we are there.

Path to Innovation
Fostering innovation on your frontlines

As a managed IT services provider in Toronto, a critical component of our strategy is how we can foster innovation on the business frontlines. Our proprietary insights and experiences can provide a window into future technological shifts and can give you value-added foresight via our R&D. We heavily invest into our offsite R&D and offer breakthrough technologies, at no additional expense to you, so that your business can run better. We collaborate and leverage our assets, network and reach so you can expand into new markets. Our collaboration model is transformative because it gives you the technical foresight you need to outsmart any market challenge.

Strong Partnership
Collaborating on product evolution paths

IT is dynamic. The constant changes mean you do not need ballooning costs and other uncontrollable variables to complicate your partnership. That is why we provide future flexibility and offer a comprehensive suite of managed IT services. Our Toronto outsourced IT services will bolster your ability to deal with problems on the fly, optimize and maintain your relationship. Beyond operating system maintenance and availability management, convoluted technical language can throw you off and result in miscommunication. Our staff breaks-down IT-related issues into manageable language, so you can understand. By the same token, we make your business life easier by simplifying the complex.

224% ROI in a three-year span in core areas.
Downtime Reduction
88% reduction in unscheduled downtime.
IT Costs
24% reduction in IT infrastructure cost.

Bedrock of SLAs: Performance metrics to measure the efficacy of managed service providers


▪ Speed at which system responds.


▪ Likelihood your data can be lost.

Load balancing

▪ When elasticity factors-in.


▪ How resources branch-out & grow.


▪ System availability levels.


▪ Performance as workload spikes.

Response Times

▪ How fast we respond to requests.


▪ Response times to load changes.


▪ Requests handled without humans

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